Khel Khilone Hub – Your Trusted Online Toy Shop for Kids
Welcome to Khel Khilone Hub! Below are answers to the most common questions about our products, shipping, and payments. If you still need help, feel free to contact our support team.
SHIPPING
We currently ship across India. In addition, we are working to expand our delivery network to more locations soon.
Typically, orders are delivered within 3–7 business days depending on your location. However, remote areas may take slightly longer.
Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to monitor your delivery status
Yes, we may offer free shipping on selected orders or above a certain cart value. Otherwise, standard shipping charges may apply.
Yes, you can request an address change before the order is shipped by contacting our support team.
Sometimes delays may occur due to logistics or external factors. However, we will keep you informed and ensure your order reaches you as soon as possible.
If your order arrives damaged, please contact us within 24–48 hours with photos. We will arrange a replacement or refund accordingly, as commonly practiced in eCommerce support policies
PRODUCT
Yes, all our toys are made from child-safe and non-toxic materials. Safety is our top priority.
Yes, we strive to display accurate product images. However, slight variations may occur due to lighting or screen settings.
If you receive an incorrect item, please contact us immediately. We will arrange a replacement at no extra cost, similar to standard eCommerce practices
Yes, many of our toys are designed to support learning, creativity, and skill development in children.
Some products may come with a limited warranty. Please check the product page for specific details.
Yes, we offer easy returns and exchanges within a limited period, provided the item is unused and in original packaging
PAYMENT
We accept multiple payment options, including:
- Credit/Debit Cards
- UPI
- Net Banking
- Cash on Delivery (COD)
Yes, COD is available on selected locations and selected product.
Absolutely! Our website uses secure encryption technology (SSL) to protect your payment details.
Yes, you can apply discount or promo codes at checkout to enjoy special offers.
If your payment fails, please try again or use a different payment method. If the amount is deducted, it will be refunded automatically within a few days.
Yes, you will receive a digital invoice via email after placing your order.